Some careers prize diversity more than others
If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top. or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Technology and Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HTS combines global expertise and technology to help keep us ahead of the competition. Within HSBC Technology and Services, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance.
We are seeking an ambitious individual to join our group service centres in Bangalore & Hyderabad.
Customer Service Executive – Contact Centre
• Efficiently answer customer calls and queries on various products & services offered by the bank • To acquire detailed understanding of HSBC product & service offerings and the process design to be able to exceed SLA standards of productivity and accuracy within the stipulated time frame • Maintain highest standards of HSBC’s internal control, audit and compliance requirements • Have a passion for customer service and experience
• A minimum of 12 years education is essential (12th pass or equivalent/Graduate/Post-Graduate) • Excellent verbal and written communication skills are essential * Ability to type quickly and accurately and process data is required • Ability to drive, motivate self and the team to deliver under pressure • Prior experience in contact centers will be an added advantage • Flexibility to work in shifts is essential
Visit us between 10 a.m. and 3 p.m. on 19th, 20th, 21st and 22nd November 2014 at either of these locations.
Bangalore: FUTURA, 148/1, Bannerghatta Road, Bilekahalli Village (Near Fortis Hospital/IIM Bangalore)
Hyderabad: Hexagon, Plot No. 3 & 4, Hitech City Layout, Madhapur (Next to Lemon Tree Hotel)
Please carry a copy of your resume, proof of ID (mandatory), 2 photographs, copies of highest education qualification/certification and, if applicable, your employment-related documents such as relieving letter and last 2 months’ payslips.
Candidates who have attended any interview in the last 3 months and candidates pursuing full-time educational courses are ineligible to apply.
To explore other opportunities with us, you may log on to www.hsbcservicedelivery.com or call 040-39140800. You could also mail us with subject line stating “Newspaper Advertisement” to firstname.lastname@example.org